Personal information we collect

Gro-Play recognizes the importance of protecting the privacy of our users, for fulfillment of our mobile application service; we strive to limit the scope of user information collection to:

Personal information: generally includes any information that can be used to personally identify you, such as: your name, address, email address, postcode, gender, telephone number, location.

Other Information: we may also collect information that is not considered personal as it does not identify you personally, such as: shopping preferences and shopping history, marketing preferences including the type of marketing materials you wish to receive and how you would like to receive them, information you provide via customer service in relation to products and services, responses you may provide as part of a survey, device identification information when you use a computer, mobile phone, tablet or other device to use our service.

Cookies: we may use cookies when you access our service to allow us to recognize your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of cookies we use: session cookies used to operate our service; preference cookies used to remember your preferences and various settings; and security cookies used for security purposes.

How we store your personal information

Your personal information is stored in our database which is password protected and your information is never disclosed to a third party. All reasonable steps are taken to ensure your personal information is protected from misuse, loss, unauthorized access, modification or disclosure.

Disclosure of Data:

Business Transaction

If the company is involved in a merger, acquisition or asset sale, your personal information may be transferred, and we will provide notice before the transfer.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your personal information in good faith that such action is necessary to:

  • To comply with a legal obligation.
  • To protect and defend the rights or property of both yours and us.
  • To prevent or investigate possible wrongdoing in connection with our service.
  • To protect the personal safety of users or the public
  • To protect against legal liability

How we store your credit card information

To ensure protection of your credit card details, credit card payments are processed using a secure, TD bank (Toronto-Dominion Bank) payment gateway service. This service meets the industry standard for secure credit card payments. Any changes or updates to your payment information need to be made via this gateway. For security purposes OTW Grocery will not handle any credit card information via phone or email. All credit card details are encrypted and cannot be accessed by our Customer Service Staff.

Marketing/Promotion

We may send you direct marketing communications and information about products and services offered by us via email or SMS.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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